Branch Operations Manager
Posted 4 Aug 2026
Advertised as “Branch Operations Manager (Seksyen U5 Shah Alam)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- People management
- Contract
- Full-time
No salary listed for this role.
Study levelBachelor's
Field of studyBusiness Administration, Operations Management (or related)
Study levelDiploma or higher
Join the Global Leader, Right Here in Malaysia
For over 50 years, Rentokil Initial has been the brand Malaysians trust. We are the premier name in the pest control and hygiene services industry, dedicated to protecting people, enhancing lives, and preserving our planet.
We are looking for a results-driven, people-focused Branch Operations Manager (BOM) to lead our branch team, drive operational quality, and champion service delivery across the region. If you thrive on leading high-performing teams, optimizing daily operations, and making a real impact on customer satisfaction and safety every single day, this is your opportunity to build a rewarding career with an international market leader.
Position Summary
The Branch Operations Manager (BOM) is responsible for the overall operational performance of the branch and serves as the primary operational owner for daily service delivery.
Reporting directly to the Branch Manager, this role translates business strategies into operational execution by leading Service Managers and Supervisors to deliver safe, efficient, customer-focused, and profitable operations.
The BOM drives operational excellence through effective planning, KPI management, people leadership, operational governance, and continuous improvement while ensuring compliance with company policies and standards.
In this role you will be responsible for:
1. Operations Management
- Lead and oversee daily branch operations to ensure service commitments are delivered safely, efficiently, and on time.
- Manage manpower deployment, route optimisation, scheduling, and resource allocation.
- Coordinate operational activities across Service Managers and Service Supervisors.
- Monitor daily operational performance and resolve operational issues promptly.
- Ensure operational readiness to support business growth and customer requirements.
2. Operational Planning
- Develop weekly and monthly operational plans aligned with business priorities.
- Forecast manpower and operational resource requirements.
- Optimise technician deployment and route efficiency.
- Ensure sufficient operational capacity to meet customer commitments
3. KPI & Performance Management
- Drive achievement of branch operational KPIs including:
- Service Achievement (SOS)
- Customer Complaints