Technical Services Associate Manager

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Supply​

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

The Site Technical Associate Manager is accountable for the on-going technical support and improvement of existing infant formula products, and the qualification of new products and processes at the Wanamingo Supply Center. 

Your responsibilities

• • Partners with the Operations, R&D (Research & Development), and Quality groups to ensure products are manufactured right the first time, from initial product qualification through on-going formula optimization. 

  • Works with manufacturing teams on the shop floor, to troubleshoot operational problems and drive manufacturing improvements, across both powder blending and packaging.

  • Manages scale up and qualification plans for new products, following the Tech Transfer process with focus on technical due diligence and risk assessment.

  • Develops validation protocols and reports to qualify manufacturing and cleaning processes.

  • Interacts with FDA when onsite for audit as a subject matter expert.

  • Leverages knowledge of unit operations and engineering principles to effectively troubleshoot processing and equipment issues. 

  • Use business tools to investigate out of specification issues and recommend disposition of material.

  • Assess and implement improvements for Plant CIP / COP / Master Sanitation  

  • Effectively communicates technical topics to key stakeholders, management, and team members to influence decisions. 

  • Identifies and implements cost reduction / productivity improvements. 

  • Sets technical standards for operations, maintenance, safety, and quality. 

  • Applies the understanding of HACCP (Hazard Analysis and Critical Control Points), GMPs (Good Manufacturing Practice) and regulatory requirements to process design and qualifications. 

  • Incorporates understanding of corporate safety and environmental standards into execution of product/process trials.

  • Continuously improve factory operational and technical capabilities to achieve business goals. 

The experience we're looking for

• Candidate will possess a degree in a chemical science discipline (Chemical Engineering, Food Science, Food Technology, or any related scientific field) along with 3+ years hands-on manufacturing support experience.

• Experience in manufacturing support is essential.  Relevant manufacturing fields include infant formula, dairy products, nutritional food products and pharmaceuticals.

• Demonstrated competencies: problem solving, practical judgment, initiative/assertiveness, job knowledge, leadership, planning/organizing, attention to detail, sense of urgency/timing, creativity/innovation, and strong written and verbal communication skills.

• Understanding of regulatory and GMP (Good Manufacturing Practice) requirements for manufacturing infant formulas or other highly regulated product types is essential.

• Knowledge of nutritional products, food chemistry, analytical sampling and testing, and food / infant formula product formulation would be highly relevant. 

• Experience in process qualification is essential. Creation and execution of qualification documentation.

• Familiarization with process engineering, micro sensitive equipment design, and process optimization would be useful.

• Experience in powder transport, powder blending, CIP, and powder packaging would be highly relevant. 

• Candidate should have experience in technical writing, documentation, and technical presentations. 

• Experience using statistical process control data to analyze situations and drive decision making is needed.

• Proficiency in computer software such as – Visio, Minitab, Microsoft Office, and other related work tools would be a benefit.

• Must be able to work in a dynamic environment where a high degree of teamwork and collaboration are required. 

• Some travel may be required. 

The skills for success

Supply Chain Management, Business Partnership, Collaboration, Partnership building, Relationship management, Business accumen, Productivity management, Improve business processes, Advanced analytics, Data analytics, Manufacturing excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Salary Range

USD $100,000.00 -  $150,000.00

Pay Transparency

The base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law. In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year. Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, and life and disability insurance; paid time off for vacation, sick and Company recognized holidays; a 401(k) plan; 16-week paid parental leave or 26 weeks for the birthing parent; adoption and fertility support; tuition reimbursement; discounts; and much more. Our compensation and benefits packages aim to give our talent the reward, protection, and peace of mind they deserve. If reasonable accommodation is needed to complete your application, please contact NAtalentacquisition@reckitt.com. Reckitt is committed to the full inclusion of all qualified individuals.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.