Front Desk Agent
Posted 29 Aug 2026
Advertised as “Front Desk Agent | AYANA Komodo”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
Compensation
No salary listed for this role.
Role speciality
Front Desk Operations
Useful technologies
Opera
The Front Desk Agent is responsible for delivering courteous, efficient, and accurate guest check-in and check-out services while providing comprehensive information and support to guests. Manage guest requests, process payments, and maintain smooth front desk operations in accordance with hotel policies.
Key Responsibilities:
- Provide friendly and efficient check-in/check-out services, process payments, and handle group arrivals/departures.
- Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively.
- Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction.
- Manage reservation details in the system (Opera) including room blocking, key issuing, and wake-up calls.
- Support smooth communication with other departments and participate in team briefings and sustainability programs.
Requirements
- Educational background in Hospitality or related fields.