Reservations Agent
Posted 9 Sep 2026
Advertised as “Reservation Agent (Bali based) | AYANA Komodo”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Contract
- Full-time
Compensation
No salary listed for this role.
Role speciality
Hotel Reservations
Useful technologies
OperaWhatsApp
AYANA Komodo is looking for a passionate and detail-oriented Reservations Agent to handle guest bookings across multiple channels and ensure accurate reservation management in Opera. You’ll assist with payments, boat transfers, and upsell hotel services while delivering excellent communication and guest support.
Responsibilities:
- Handle multi-channel inquiries and reservations: manage reservation requests via phone, email, OTA extranets, and WhatsApp, including updates, changes, and cancellations.
- Reservation system management: enter, update, and verify bookings in PMS (Opera), including special packages, rate codes, room availability, and guest preferences.
- Payment and documentation coordination: follow up on booking payments, prepare Letters of Authorization (LOA), monitor cancellations, and maintain daily and no-show reports.