Test Technical Manager

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

BAT DBS has an exciting opportunity for a Test Technical Manager in Selangor, Malaysia

ROLE SUMMARY

What are the key objectives and expectations from this role?

The Test Technical Manager is accountable for technical testing service delivery, testing tool governance and technical capability management across Project and BAU portfolios. The role owns Automation Execution Service Provider and Performance Test Execution Service Provider resource pools from demand intake through capacity planning, technical delivery, quality assurance and performance management.

The role acts as the technical authority and SPOC for Automation Engineers and Performance Engineers, ensuring tools such as ADO, Tosca, NeoLoad and LiveCompare are effectively governed, maintained and adopted. The role provides performance metrics, risks, capacity and delivery inputs to the Test Delivery Factory Manager for consolidated monthly service reporting.

Your key responsibilities will include:

• Manage the Execution Service Provider across Project and BAU demand, including demand intake, effort assessment, capacity planning, allocation, and delivery tracking.
• Provide technical direction and support to Engineers and Leads, ensuring deliverables align with agreed standards, reusable frameworks, delivery priorities, and reporting expectations.
• Monitor productivity, execution quality, maintainability, and service provider performance across testing services.
• Own and govern the BAT testing tools landscape, including tool availability, access, configuration, upgrades, usage governance, integrations, and support coordination.
• Partner with platform, infrastructure, DevOps teams, tool vendors, and service providers to maintain stable, secure, compliant, and effective testing tools.
• Act as the primary SPOC for Automation, Performance, and Test Data Engineers, providing technical guidance, critical issue support, and coordinating dependencies across tools, environments, frameworks, data, and delivery teams.
• Drive quality engineering and continuous improvement through service execution standards, Shift-Left Testing, Continuous Testing, AI-assisted testing, root cause analysis, POCs, and innovation initiatives.
• Provide service performance reporting and governance, including delivery metrics, technical service health, capacity, risks, issues, blockers, trend analysis, and improvement recommendations.