Direct Accounts Analyst

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Direct Accounts Analyst II in Winston Salem, NC

This role is part of Wholesale Services and is responsible for providing world-class service and support for direct buying customers of the RAI Operating Companies and field-based Trade Marketing personnel.  The Analyst is accountable for daily order management, identifying and resolving order discrepancies to prevent delays. Proactive engagement with assigned customers to address issues related to product orders (replenishment and promotional) and deliveries. The scope of responsibility also includes active collaboration with internal functions regarding product and promotional orders, credits/debits, allocations, logistics, invoices, and ad hoc reporting. 

Your key responsibilities will include:

•  Daily analysis of assigned customer orders to quickly identify issues regarding out-of- stocks, changes in delivery dates and any trends requiring improvements.
• Independently evaluate orders which exceed weekly allocations and make decisions which protect our ability to compete by ensuring all customers have access to available finished goods.
• Assist customers with our ordering platforms (Order Direct/EDI) and monitor, troubleshoot and resolve problems relating to orders, collaborating with internal and external technical personnel to resolve issues.
• Process debits, credits, returns and generate Tax Affidavits for State Tax reimbursement and required financial documents.
• Develop and review Promotion Execution status reports for key customers.

What are we looking for?

•  Bachelor’s Degree preferred with 1 year of experience; High School Diploma accepted with equivalent work experience (3-5 years)
• Strong analytical and problem-solving skills
• Solid Organizational skills with the ability to manage multiple projects in a fast-paced environment.
• Strong interpersonal, oral, and written communication skills
• Demonstrated proficiency in Microsoft Office

Beneficial

• Previous SAP experience 
• Exposure to EDI

Can this be your future role?