Customer Success Manager
Posted 16 Sep 2026
Advertised as “Customer Succes Manager - SMB”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Contract
- Full-time
Compensation
No salary listed for this role.
Role speciality
No unique specialisation
We are looking for a Customer Success Manager (SMB).
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Own the end-to-end customer journey for a portfolio of different accounts.
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Build and maintain relationships with key stakeholders, including senior decision makers.
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Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
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Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
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Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
Requirements
- Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes to revenue impact.
- Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed.
- Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives.
- High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability.