Managed Services Consultant

About ITRS

At ITRS, we make society’s critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms. 

We believe when our team thrives, so do our customers. With us, you’ll find: 

• A culture that backs you – We’re proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.  

• Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. 

• Room to grow – Whether you're starting your career or bringing years of experience, we’re committed to your development. Just ask our team members who’ve been excelling here for 10+ years. 

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner. 

Scope of Role

Our clients choose Managed Services to ensure Geneos is kept up to date, operational and correctly configured. We also work with our clients to ensure their monitoring is taken to a higher advancement level, to allow them to get the most value out of the product.

Reporting to our Service Delivery Manager, our Managed Service team monitors all ITRS components in our client environment to ensure they are up and operational. We respond to client queries on how to use the product, requests to make changes and configuration requests where the client requires. Also, we perform project work which includes upgrading and enhancing the client’s Geneos environment. We also work with our on-site team members who are based in Singapore and Mumbai working onsite our client premises.

As a Managed Services Consultant, you will:

• Monitor ITRS components in our client environment and resolve issues to ensure uptime and Client SLAs are met.
• Answer Client Queries providing clients with the information they need to use ITRS products and implementing changes to deliver the latest monitoring for the client.
• Restore Client Incidents by investigating and resolving issues with ITRS components in our client environment with assistance.
• Perform root cause analysis using problem analysis methodology to assess and diagnose underlying causes of recurring Incidents