Regional QA Manager

Brighter futures start here

Anko Sourcing is the direct sourcing arm for the iconic Australian retail brands, Kmart and Target. As a team of highly experienced retail sourcing professionals, we strive to bring globally compelling, low-cost, on-trend products to our customers in Australia and New Zealand. We follow the highest standards to source ethically and operate with a clear focus on the welfare of our planet and our people. Anko Sourcing operations span the largest sourcing markets across Asia, including China, Hong Kong, India, Bangladesh, Singapore, Indonesia, and Vietnam.

Position: Regional QA Manager

Department: General Merchandise Quality

Position Scope:

1. Quality Operation Management

- Oversee Regional teams (e.g. QA teams from different locations/continents, or more than 3 RBUs) to deliver predefined goals within budget.

- Ensure teams adherence to company and functional policies and SOPs

- Ensure consistence execution of improvement initiatives across teams/locations/continents to deliver improvement of customer satisfaction, substantial cost avoidance and productivity improvement.

- Oversee supplier base quality performance management

- Represent quality function/departments and business in various business forums including LT reviews.

- Ensure consistence execution of Preventive Quality Model across teams/locations/continents through all processes, provide guidance for teams/team leaders to deliver right quality product with lowest prices by considering both product requirement and production control.

- Setup process or tools, provide guidance and support to teams/team leaders to drive supplier or factory improvement in order to provide right quality product at lowest prices.

2. Functional Strategic Planning and Execution

- Interpret and understand Company Strategy.

-  Support development of quality divisional strategies and roadmap while keep it in line with company overall strategy and leadership alignment.

- Lead the execution of divisional strategic and business improvement projects. (e.g. as product owner or lead the workstreams)

- Develop and continuously improve processes to drive results efficiently and effectively.

- Lead change management.

- Participate and contribute to other GM functional strategic planning and projects to deliver overall company goals.

3. Supplier Base Engagement and Management

- Ensure supplier base quality performance continuous improvement by derive country/product/production based strategy or tactics.

- Engage with Strategic and selective Core suppliers to assess, build & improve their QA capabilities under the Supplier Engagement framework.

4. People Management

- Develop high performing teams, recognise & reward high performance while manage underperforming team members.

- Effective recruitment and selection.

- Drive team member's career development and capability improvement.

- Facilitate culture changes and people practices to align to company.

core values

5. Leading Technical Consistency across regions under GDL model

- Ensure direct reports conduct gap analysis of PT, suppliers/factories and 3rd-party laboratory cross region. Ensure actions will be taken to fill the gap.

- Ensure technical documents under his/her portfolio are up-to-date and align knowledge/understanding across regions/continents, including emerging and diversified market by program/process of sharing/coaching/calibration

- Communicate with leader of local PT in other regions in emerging market by lead the PQM activities and post-sales quality activities.

- Work with local leader, derive tactical solution or strategy to build up capability of local teams base on short- and long-term business need.

Qualifications and Experience

• Bachelor’s degree in Science, Technology, Engineering, Quality Management, or a related discipline.
• At least 10 years of relevant experience in quality assurance, quality management, manufacturing, sourcing, or retail, preferably with exposure to global markets or international brands.
• At least five years of people leadership experience, with a demonstrated ability to manage managers or multi-location teams and deliver results through others.
• Substantial experience working with suppliers, vendors, factories, third-party laboratories, and geographically dispersed quality teams.
• Proven experience developing and implementing quality strategies, improvement initiatives, and change programs across multiple regions or markets. 

Technical Knowledge and Skills

• Strong knowledge of quality engineering principles, quality assurance frameworks, and product quality management.
• Sound understanding of factory manufacturing practices, production processes, quality controls, and supplier quality management.
• Strong working knowledge of applicable product standards, legislation, regulatory requirements, and testing requirements.
• Proficiency in quality management tools, preventive quality models, root-cause analysis, corrective action planning, performance metrics, and continuous improvement methodologies.
• Ability to establish and maintain consistent technical standards, documentation, processes, and quality practices across different locations and regions.

Perks and benefits we’ll offer you:

A place you can belong

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected, and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.