Marketing Operations Director

Essential Functions: 

Marketing Planning & Campaign Management

• Lead the end-to-end planning and execution of monthly and seasonal marketing campaigns and promotions across channels (paid media, CRM, web, in-store, etc.)

• Support execution of marketing strategy into clear, actionable plans with defined deliverables, timelines, and ownership

• Ensure alignment across marketing, merchandising, operations, finance and external partners

• Drive consistency and discipline in campaign execution while enabling flexibility where needed

Cross-Functional Coordination & Integration

• Act as the central integrator across marketing functions to ensure all components of a campaign work together effectively

• Facilitate communication and coordination between internal teams and external agencies

• Identify and resolve gaps, dependencies, and risks that could impact delivery or performance

• Ensure that messaging, offers, and execution are aligned across channels and touchpoints

Project Management & Operational Excellence

• Establish and manage workflows, timelines, and processes to improve marketing execution and efficiency

• Lead regular status meetings, track progress, and hold teams accountable to deadlines and deliverables

• Continuously improve marketing operations processes and ways of working

• Balance multiple priorities and initiatives in a fast-paced environment

Performance Tracking & Optimization

• Partner with Marketing leadership and analytics to ensure campaigns are properly measured and performance is understood

• Support post-campaign reviews to identify learnings and opportunities for improvement

• Ensure insights are captured and applied to future planning and execution

Flexible Marketing Support 

• Step in to support or lead specific marketing initiatives as needed based on team priorities and capacity

• Contribute to tactical planning or channel execution when required

• Bring a practical, solutions-oriented mindset to solving business and marketing challenges

Responsibilities

Knowledge & Skills:

• Strong project management skills with the ability to organize, prioritize, and drive execution across multiple initiatives. Project management certifications such as PMP, CAPM, CSM, or PMI-ACP are a plus but not required.

• Deep understanding of marketing disciplines and how they work together

• Strong cross-functional collaboration and stakeholder management skills

• Comfortable working with creative, analytics, merchandising, operations, finance, IT and leadership teams

• Ability to identify issues, solve problems, and keep work moving forward

• Detail-oriented while maintaining a focus on broader business objectives

• Strong written and verbal communication skills and presentation skills

• Proactive, adaptable, and comfortable operating in a lean, evolving environment

• An experienced marketing operator who brings judgment, perspective, and accountability

Qualifications

Education and Experience:

• 10+ years of experience in marketing operations, marketing program management, or integrated marketing roles 

• Demonstrated experience leading complex, multi‑channel marketing initiatives across internal teams and external partners 

• Prior experience in retail, automotive services, or multi‑location businesses preferred but not required 

• Experience in people leadership or leading through influence in a matrixed organization preferred

Monro, Inc. 
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. 
Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,100 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. 
Under the Monro banner, we are united as ONE TEAM and share the same mission to bring our guests the highest quality tire and auto service in the industry. 
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more.
Destination Monro – Your Career is Here!