Support Consultant

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

The role will be working within a mature 2nd line support team, with responsibility for resolving incidents raised by customers, via the NEC Service Desk, for the CONNECT Police software. 

You will be joining a team with strong technical background who formerly had roles in development, end user support and software implementation disciplines. 

About the role: 

● Provide software application support;
● Own and undertake the investigation of complex application incidents;
● Recreate scenarios on internal test environments to provide evidence of defects;
● Identify and document workarounds;
● Work within contractual SLAs;
● Work to ITIL aligned support process procedures;
● Work closely with other NEC Teams and 3rd parties;
● Participate in an Out of Hours on call rota.

Qualifications

KNOWLEDGE, QUALIFICATIONS & EXPERIENCE

• Experience of working with complex bespoke software applications either in a Support, Development or QA role;

• Experience of working within a structured process driven environment;

• Experience of using an IT Service Management tool or similar;

• ITIL Foundation certificate;

• Experience of investigating data related issues within a relational database;

• Capability to generate and manipulate SQL scripts used to query and manage database content;

• Ability to check log files and restart services on a number of operating systems including Microsoft Windows and UNIX Solaris;

• Understand principles of software development within an ISO 9001/ISO 20000 accredited environment

  Exposure to the following:
   

• Microsoft Windows Servers environments;

• UNIX Solaris servers environments;

• Java;

• Ensemble;

• Microsoft .net;

• SQL;

• Oracle;

• jetnexus;

• Javascript;

• HTML;