Support Consultant

Req ID: 393149 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Calypso L2 Support Consultant to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Key Responsibilities

• Act as primary Calypso L2 technical support contact for Calypso incidents and service requests.
• Triage incoming tickets, reproduce issues, and apply documented recovery steps to restore service per SLA.
• Perform root-cause analysis (RCA) for recurring incidents and propose permanent fixes or mitigations
• Conduct Java-level debugging where appropriate: analyze logs,
• Escalate to Level 3 / Development when fixes require code changes, providing detailed technical analysis, reproducible test cases, and impact assessment.
• Execute database queries (SQL) and perform configuration checks on Calypso modules and middleware.
• Monitor application health, perform basic system checks (processes, services, JVM metrics), and coordinate with infrastructure or ops teams for system-level remediation.
• Work within an ITSM tool (Ivanti) to update tickets, communicate status to stakeholders, and document remediation steps.
• Participate in on-call rotations and follow incident management procedures for major incidents.
• Update and maintain runbooks, knowledge base articles, and playbooks for common issues and recovery sequences
• Communicate clearly with customers — provide timely updates, manage expectations, and ensure post-incident follow-up.

Required Technical Skills

• Hands-on experience with Calypso (front-to-back processing, common modules relevant to your environment: e.g., Treasury, Derivatives, Collateral, Confirmations).
• Strong Java debugging skills
• Solid SQL skills and experience with RDBMS (Oracle, PostgreSQL, SQL Server) for data investigation and minor fixes. (Basic SQL query required like)
• Comfort with Linux/Unix command line for log collection
• Experience with ITSM tool ‘Ivanti Neurons’ for incident and change management
• Better to have MX understanding.
• Understanding of calypso Architecture

Required Soft Skills

• Strong customer-facing communication skills and ability to explain technical issues to non-technical stakeholders.
• Analytical and structured problem-solving approach.
• Ability to work under pressure during incidents while maintaining accuracy.
• Team-oriented: coordinate cross-functional teams (L1, L3, Dev, Ops, Business).
• Good documentation skills and attention to detail.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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