BranchFactor Summary

The original posting with the fluff stripped out

Management level: Individual contributor
Contract: Full-time

Compensation

No salary listed for this role.

Role speciality

CybersecurityIT SupportRobot Support

Useful technologies

Windows

Required qualifications

CertificationsDiploma

Field of studyInformation Technology (or related)

Original posting

JOB RESPONSIBILITIES

1. Primary Responsibilities: IT Support & Robot Support
IT Support
- Provide daily IT support for computers, software, networks, printers, office equipment, user accounts, and IT assets.
- Support staff onboarding/offboarding, equipment setup, recovery, and basic user training.

Biometric Device & Site Support
- Support biometric devices at client sites such as hotels, malls, hospitals, and other locations.

Application, System & Robot Support
- Support applications and systems, including troubleshooting, request tracking, escalation, patches, fixes, and upgrades.
- Support robot mapping, setup, testing, and client-side demonstrations for cleaning robot projects.

2. Secondary Responsibilities: Cybersecurity, Requirements, Documentation & Training Cybersecurity & Audit Support
- Assist with basic cybersecurity checks, backup reviews, patching, security logs, and VPN/firewall support.
- Support penetration testing and audit activities, including evidence preparation and remediation follow-up.

Requirements, Testing & Documentation
- Assist with requirements gathering, testing, user guides, technical documentation, and training materials.

REQUIREMENTS
- Diploma in IT or a related field.
- Basic IT support knowledge, including Windows, networking, printers, mobile devices, and common troubleshooting.
- Good communication, problem-solving, and time management skills.
- Able to work independently and as part of a team.
- Willing to travel islandwide for client-site support, setup, troubleshooting, and deployment when required.
- Bilingual in English and Mandarin to support communication with China counterparts and diverse users.

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