MIS Manager

Our client is seeking a senior MIS leader to transform, restructure, and strengthen the Group's technology environment and MIS operating model across multiple countries and businesses.

This is a strategic transformation role, not a traditional IT infrastructure or maintenance position. The MIS Manager will assess the organization from both strategic and operational perspectives, identify gaps, challenge legacy practices, and translate management direction into a practical transformation roadmap.

The ideal candidate will have experience in environments where systems, processes, responsibilities, and governance are not fully standardized. The individual must be comfortable creating structure from ambiguity, making decisions with incomplete information, managing resistance to change, and driving transformation through to execution. While this is a senior management role, the candidate must retain sufficient technical depth to challenge technical decisions, diagnose critical issues, and personally step in when necessary.

Key Responsibilities:

MIS Transformation & Organizational Restructuring
- Lead the assessment and transformation of the Group's existing MIS organization, technology landscape, processes, and operating model.
- Identify structural gaps, duplicated activities, fragmented systems, inefficient processes, control weaknesses, and key-person dependencies.
- Define the future-state MIS operating model and develop a prioritized transformation roadmap.
- Restructure roles, responsibilities, reporting lines, workflows, and governance as needed.
- Lead consolidation, migration, integration, and standardization initiatives while ensuring business continuity.
- Transition the organization from reactive IT support to a structured, scalable, and business-aligned MIS function.

Top-Down Strategy & Bottom-Up Execution
- Translate Senior Management's business direction into technology priorities, investment decisions, and executable plans.
- Work directly with country teams, technical teams, and end users to understand operational realities.
- Connect strategic objectives with ground-level execution and identify gaps between intended processes and actual practices.
- Challenge existing assumptions and legacy practices where they no longer support the business.
- Provide Senior Management with clear visibility of technology risks, priorities, dependencies, resources, and transformation progress.
- Delve into operational detail when required to understand root causes and drive resolution.

Global MIS Governance & Standardization
- Establish a Group-wide MIS governance framework covering infrastructure, systems, applications, security, access, data, technology assets, and service management. - Define clear accountability and decision rights between Headquarters, country operations, and external service providers. - Standardize technology architecture, policies, operating procedures, and controls across multiple countries and business units. - Reduce unnecessary technology fragmentation and improve Group-level visibility and control. - Establish KPIs, service standards, and management reporting to measure MIS effectiveness.