Credit Counselor
US$21 – US$22 / hr base salary
Posted 31 Aug 2026
Advertised as “Bilingual Credit Counselor- Remote | West Coast Evening Shift”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
| Base salary | US$21 – US$22 / hr |
|---|
Study levelCertificate
CertificationsNFCC Credit Counselor Certification
Bilingual Credit Counselor – Remote | West Coast Evening Shift
$21–$22/hour + additional bonus opportunities | Full-Time | 100% Remote | Paid Training
American Consumer Credit Counseling (ACCC) is hiring Credit Counselors for our West Coast Evening Shift.
We’re looking for empathetic, strong communicators who are comfortable helping clients discuss their finances and find solutions. No prior credit counseling experience is required—we provide paid training.
In addition to competitive hourly pay, Credit Counselors have opportunities to earn additional performance-based bonuses, including incentives connected to positive customer feedback and Google reviews.
What We Offer
- $21–$22/hour + additional bonus opportunities
- 100% remote, full-time position
- Paid training
- Employee benefits
- Bonus/incentive opportunities
- Company-provided equipment
- Growth opportunities
What You'll Do
- Answer calls and build trust with consumers seeking financial guidance.
- Review income, expenses, debts, and budgets and recommend appropriate financial solutions, including debt management, bankruptcy, credit, and collection options.
- Provide financial education and assist qualified clients with program enrollment.
- Process applications and accurately enter and verify client information.
- Follow up with prospective clients.
- Verify client-provided information using approved systems and information sources to support accuracy and compliance.
- Follow ACCC procedures, compliance requirements, and training standards.
- Complete required training and certification requirements within established timeframes.
- Follow all processes and procedures as outlined in the training guide.
- Perform other related duties as assigned.
Requirements
Qualifications
- High school diploma or equivalent required.
- Strong customer service, communication, and listening skills.
- Comfortable discussing sensitive personal financial matters by phone.
- Basic computer and math skills.
- Strong attention to detail, organization, and time-management skills.
- Ability to accurately document client information and follow established procedures.
- Ability to write routine reports and client correspondence
- Ability to work independently and collaboratively in a remote environment.