Front Desk Representative

We are urgently looking for a polished and organized Front Desk Agent to be the first point of contact in a automotive showroom, for one of our clients based in Dubai, UAE.

This role is temporary for 3 Months and is not focused on customer service recovery but on managing the front-of-house professionally while handling administrative tasks and outbound calling activities to support the sales team.

Requirements

Key Responsibilities:

• Front Desk Management: Greet visitors and walk-in clients with a professional demeanor, determine their needs, and direct them to the appropriate sales executive or department.
• High-Volume Calling: Conduct outbound calls to potential leads for appointment setting, follow up on service reminders, and update client records regarding new vehicle arrivals.
• Data Entry & Excel: Maintain and update daily showroom logs, visitor trackers, and lead databases. Use Excel to compile daily reports on walk-ins, call conversions, and appointment schedules.
• Lead Qualification: Gather initial information from visitors and callers to qualify leads before passing them to the sales floor.
• Administrative Support: Assist the sales team with paperwork, filing, and organizing client documentation.

Required Skills & Qualifications:

• Experience: Minimum 1-2 years of experience in a front desk, reception, or administrative role (automotive or luxury retail background preferred).
• Excel Proficiency: Must be proficient in Microsoft Excel (creating spreadsheets, data entry, basic formulas, and filters).
• With SAP experience in Automotive industry.
• Calling Skills: Comfortable making high-volume outbound calls and speaking clearly on the phone.
• Professionalism: Well-presented, punctual, and able to handle a fast-paced showroom environment