Home Health Intake Coordinator

AdvisaCare Home Health is currently accepting resumes for a full-time Home Health Intake Coordinator to join our team at our Kalamazoo/Portage location!

The Home Health Intake Coordinator is responsible for ensuring that benefit information, initial authorization and patient liability are obtained prior to the clinical staff starting care. This position also includes scheduling of clinical staff and tracking orders and other pertinent documentation from physicians/ referral sources. Utilization of Wellsky/Kinnser Agency Manager as EMR platform.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for obtaining detailed and accurate benefit information using websites or phone for all insurance companies.

• Validate and document all payor information such as patient name, DOB etc., in the Wellsky/Kinnser system.

• Clearly document benefit information such as deductibles, co-pay, co-insurance and out of pocket maximums in the patient’s chart.

• Obtain start of care authorization for managed care cases not requiring clinical documentation.

• Verification of all pre-operative patients prior to scheduled surgery.

• Daily/continuous monitoring of task flow screen related to all insurance issues including, but not limited to the following: verify Medicare eligibility, complete insurance verification, review eligibility alerts, obtain initial authorization, re-verify insurance at recertification and resumption of care.

• Daily/ continuous monitoring of orders needing to be sent to physicians and follow-up with physician offices as necessary.

• Assist intake department, discharge planners and referral sources with contracted insurance issues and patient placement, including obtaining necessary documentation for patient initiation of services.

• Responsible for contacting physician offices or patients for information or to clarify benefit.

• Scheduling clinical staff once insurance has been verified/ authorization obtained.

• Assist billing department with various billing duties.

Requirements

QUALIFICATION REQUIREMENTS

• Knowledge of Medicare preferred.

• Experience with insurance websites such as CareCentrix, Availity, Priority, etc. preferred.

• Knowledge of Wellsky/Kinnser Agency Manager is preferred

• Experience coordinating with others both internally and externally, including referral sources and internal teams.