Technical Writer

Intetics Inc., a global technology company specializing in custom software application development, distributed engineering teams, software quality engineering, and innovative digital transformation solutions, is seeking a highly skilled and experienced Technical Writer to join our growing team on a full-time basis.

Description

As a Technical Writer, you will work closely with Software Engineers, Product Managers, and other stakeholders to create world-class technical documentation. You will transform complex cloud technologies, APIs, developer tools, and infrastructure services into clear, concise, and user-friendly content that drives customer success and product adoption.

Responsibilities

• Maintain and continuously improve the company knowledge base, ensuring documentation remains accurate, up-to-date, and easily accessible.
• Establish and maintain documentation standards, style guides, templates, and best practices to ensure consistency across all content.
• Design and optimize documentation structure, navigation, and information architecture to improve user experience and content discoverability.
• Manage and enhance documentation toolchains, including version control systems, static site generators, and publishing workflows.
• Create high-quality technical content, including developer guides, API documentation, tutorials, release notes, and product documentation.
• Collaborate closely with software engineers and product managers to gather technical information and ensure content accuracy.
• Translate complex technical concepts, cloud architectures, microservices, and REST APIs into clear and understandable documentation.
• Plan, track, and deliver documentation projects within Agile development environments.
• Analyze documentation usage metrics and user feedback to identify gaps and continuously improve content quality.
• Monitor support tickets, community channels, and user feedback to proactively address documentation needs.
• Develop scripts and content for educational video materials in collaboration with internal teams.

Requirements

• 3+ years of experience creating technical documentation for developers, software products, or IT professionals.
• Bachelor's degree in Computer Science, Technical Communication, English, or a related field.
• Strong technical aptitude with the ability to understand software development concepts, APIs, and programming languages.
• Ability to read and understand source code written in languages such as Python, Java, JavaScript, or similar.