IT Field Technician

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician I to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1!

Are you ready to take your career to new heights with a role that offers extensive travel opportunities? At iT1, we're looking for a dedicated IT Field Technician I who thrives on the road and excels in both internal and external responsibilities. As a critical point of contact between our organization and our valued customers, you'll engage, build, and execute cutting-edge technologies and images.

In this dynamic position, you'll ensure all assigned tasks are completed to the highest iT1 standards while enjoying the adventure of traveling up to 75% of the year. If you're passionate about technology and love the idea of exploring new places, this role is perfect for you!

Requirements

• Travel 75% or more of the time to Client sites to execute specific project requests. 
• Provide excellent customer service and IT support during field visits. 
• Disperse equipment to the appropriate installation location onsite and install using best practices cable management. 
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports. 
• Validate equipment functionality. 
• Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives. 
• Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed. 
• Document all client issues and escalate to the Project Manager. 
• Create documentation as needed. 

Job Qualification Requirements:

• A minimum of 2+ years IT experience in a relevant position.  
• Knowledge of workstation deployment and PC applications desired. 
• Experience with high travel volume that includes navigating flights and airports in order to arrive at a client’s location. 
• Experience installing and troubleshooting wireless access points. 
• Experience and knowledge of conference room solution installation and configuration. 
• Experience and knowledge of IT infrastructure and server technology. 
• Experience and knowledge with routers, switches, firewalls, and many other network devices. 
• Must have excellent troubleshooting and problem-solving skills. 
• Experience and knowledge of TCP/IP, DNS, DHCP, VPNs. 
• MCSE/MCSA/MCP, A+ and/or Network+ are desirable.