iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Systems Engineer II to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade, running in the Small Business category. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.
The Systems Engineer II (3rd Shift) serves as a primary technical resource during overnight operational hours. The position supports internal and external managed-services environments by monitoring critical infrastructure, responding to alerts and incidents, performing systems and network administration, executing approved after-hours maintenance, and ensuring the stability and availability of customer services. The engineer acts as an overnight escalation point, works independently within established procedures, communicates critical events to on-call resources, and provides complete shift-turnover documentation while ensuring assigned work is completed in adherence to iT1 standards.
Requirements
Serve as a primary overnight escalation point for infrastructure, network, cloud, backup, and platform incidents within the NOC team’s scope.
Maintain continuous monitoring coverage throughout the assigned shift and respond to critical alerts, service events, and monitoring notifications within established response targets.
Validate alerts, assess business impact, correlate related events, complete initial triage, and resolve or escalate incidents according to documented procedures.
Research, resolve, document, and communicate internal and client issues in a timely manner while meeting applicable SLA response, update, escalation, and resolution expectations.
Perform proactive overnight health checks of client infrastructure, hosted services, backup jobs, replication processes, scheduled automation, and other critical operational services.
Coordinate overnight incident response for outages and service interruptions; engage on-call engineering, leadership, vendors, or client contacts as required by the escalation matrix.
Provide intermediate-level network troubleshooting and configuration support, including Meraki, Cisco, switching, routing, wireless, firewall connectivity, and VPN tunnels.
Provide intermediate-level troubleshooting of Windows workstations, file servers, Windows Server platforms, Active Directory, Group Policy, DNS, DHCP, and related services.
Provide intermediate-level Azure support, including virtual machines, storage, networking, network security groups, backup, monitoring, and identity integrations.
Support Microsoft 365 services, including Outlook, Exchange Online, Teams, SharePoint Online, and common identity or access-related issues.
Support VMware vSphere and/or Microsoft Hyper-V environments, including virtual machine lifecycle tasks, host or cluster health, and compute, storage, or resource issues.
Execute approved overnight maintenance windows, patching activities, infrastructure changes, and validation steps in accordance with change-management procedures.
Participate in major incident response and root cause analysis by capturing timelines, contributing factors, corrective actions, and follow-up items.
Create comprehensive shift-turnover notes for unresolved incidents, pending maintenance, client communications, and risks requiring day-shift follow-up.
Ensure all overnight incidents, alerts, maintenance activities, changes, escalations, and client communications are fully documented before shift completion.
Identify recurring overnight alerts or operational issues and recommend monitoring, documentation, automation, or process improvements.
Use PowerShell or other approved tools to gather diagnostic information, improve repeatability, and automate appropriate routine administrative tasks.
Maintain and develop required diagrams, documentation, procedures, and IT asset records for internal and client environments.
Provide professional communication to internal teams and external customers during normal operations and service-impacting incidents.
JOB QUALIFICATION REQUIREMENTS:
3-5 years of progressive infrastructure, systems, networking, cloud, or managed-services support experience.
Experience supporting 24x7 operations, an NOC, an MSP, or another alert-driven production environment preferred.
Demonstrated experience troubleshooting Windows Server, Active Directory, Microsoft 365, networking, Azure, and at least one virtualization platform.
Experience managing incidents from alert through triage, resolution or escalation, documentation, and operational handoff.
Ability to work independently with limited immediate supervision and make sound operational decisions within documented authority.
Ability to prioritize multiple concurrent incidents and recognize when immediate escalation is required.
Ability to communicate clearly with technical teams, on-call personnel, business users, and external customers during overnight incidents.
Ability to accurately follow technical work instructions, maintenance plans, change records, escalation procedures, and validation checklists.
PREFERRED SKILLS:
Experience with LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platforms.
Experience with Azure Monitor, Log Analytics, Azure Backup, and Azure Site Recovery.
Experience supporting VMware vSphere, VMware Cloud Foundation, and/or Microsoft Hyper-V.
PowerShell scripting and automation experience is beneficial
Experience completing production maintenance during approved after-hours change windows.
Strong troubleshooting skills during high-impact outages and the ability to maintain accurate communication under time-sensitive conditions.
Excellent customer service, interpersonal, documentation, organization, time-management, and prioritization skills.