Service Delivery Manager
US$107,000 – US$198,500 / yr base salary
Posted 12 Oct 2026
Advertised as “Service Delivery Manager, Oracle FCCS & Fusion GL”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 10+ yrs
- Management level
- People management
| Base salary | US$107,000 – US$198,500 / yr |
|---|
Field of studyAccounting, Computer Science, Finance, Information Systems (or related)
Study levelBachelor's
CertificationsITIL v4 Foundation
Field of studyAccounting, Business Administration, Finance, Information Systems
Study levelMaster's
Oracle Fusion ERP & EPM Production Support Delivery Lead
Job Description
We are seeking an experienced ERP Delivery Lead to oversee production support and service delivery for Oracle Fusion Financials (GL) and Oracle FCCS (Financial Consolidation and Close). This client-facing leadership role is accountable for service reliability, financial close operations, incident management, release governance, and continuous service improvement.
Key Responsibilities
- Own end-to-end production support for Oracle Fusion GL and FCCS.
- Lead month-end, quarter-end, and year-end close operations, ensuring critical financial processes are completed on schedule.
- Manage batch processing, data loads, consolidations, journal imports, reporting feeds, and issue resolution.
- Drive Incident, Problem, Change, and Release Management following ITIL best practices.
- Coordinate global onshore and offshore support teams, Oracle Support, infrastructure teams, and finance stakeholders.
- Lead P1/P2 incident response, root cause analysis, and service recovery efforts.
- Govern Oracle quarterly updates, testing, deployment readiness, and post-release support.
- Conduct service reviews, KPI reporting, SLA governance, and executive communications.
- Drive automation, process optimization, monitoring improvements, and AI-enabled operational efficiencies.
- Develop and execute a Continual Service Improvement (CSI) roadmap focused on reliability, close-cycle efficiency, and operational excellence.
Basic Qualifications
- Bachelor's degree in Information Systems, Computer Science, Finance, Accounting, or related field.
- 10+ years of IT service delivery, ERP application support, or managed services experience.
- 5+ years leading client-facing service delivery or application support teams.
- Hands-on experience supporting Oracle FCCS/HFM and Oracle Fusion Financials (GL).
- Strong understanding of financial close, consolidation, journals, intercompany processing, and financial reporting.
- 5+ years Experience managing Incident, Problem, Change, and Release processes within an ITIL framework.
- Proven success leading global onshore/offshore support teams.
- Excellent stakeholder management, communication, and executive reporting skills.
Nice to Have