Messaging Services Specialist

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

•    A customer-centric approach with a focus on delivering high-quality support.
•    Strong verbal and written communication skills, with the ability to explain technical concepts to end users
•    Understanding their requirements and creating a positive client experience throughout the total client journey.
•    Flexible working in shifts supporting 24X7 or US business hours steady state operations.
•    Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
•    Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests. 
•    Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. 
•    Regularly exercises discretion and independent judgment on technical matters.
•    Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. 
•    Build deeper understanding of processes, procedures, customers and organization

Technical Skillset
•    Experience and good knowledge of Microsoft 365 cloud services and applications, such as Exchange Online, SharePoint Online, OneDrive for Business, and MS Teams.
•    
•    Creating, managing, and troubleshooting user mailboxes, shared mailboxes, and resource mailboxes
•    Administering distribution groups, Microsoft 365 Groups, and mail-enabled security groups
•    Resolving Non-Delivery Reports (NDRs), email delivery issues, and client-side Outlook and MS-Teams connectivity problems.
•    Troubleshooting meeting, chat, and call functionality issues. Adding/removing users from Teams and managing team membership.
•    Creating and configuring channels, tabs, and apps within Teams.
•    SharePoint Management-Collaboration and document management, site administration, permissions, health and Monitoring.
•    Policy configuration and fully support instant messaging, presence and chat systems in MS-Teams
•    Work closely with other teams to ensure seamless integration and operation of M365 services. 
•    Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management.  •    Steady state support to the email and collaboration services, work with end users and handling client issues and escalations. •    Stay up to date with the latest M365 features, updates, and best practices. •    Resolving and troubleshooting the O365 issues and incidents and escalating them to Microsoft support when needed. •    Troubleshooting skills on end user support tasks, recipient management, client & application troubleshooting and support