Technical Solutions Engineer
US$166,500 – US$231,000 / yr base salary
Posted 7 Jul 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
| Base salary | US$166,500 – US$231,000 / yr |
|---|
About Artos:
At Artos, we build tools that help biopharma companies create and manage their R&D documentation in a fraction of the time. If you’re looking to join a team whose mission is to fundamentally change the way that drug development gets done, we’d love to talk to you.
The Role:
We’re looking for a Technical Solutions Engineer who brings a strong mix of DevOps, software engineering, and customer-facing skills to help customers deploy, operate, and scale Artos.
You’ll troubleshoot across the full stack, from Kubernetes, cloud infrastructure, networking, and deployment configuration to the Artos platform itself. When something breaks, you’ll determine whether the problem lives in the customer’s environment, our application, or somewhere in between, then dig into the logs, configuration, infrastructure, and code to find the root cause.
You’ll work directly with customer engineering teams while partnering closely with Artos Engineering to reproduce issues, resolve bugs, and improve the reliability and supportability of the platform.
This is a great fit for someone who enjoys moving between infrastructure and application-level debugging and is equally comfortable working directly with customers to solve complex technical problems.
What You’ll Do:
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Lead technical deployments of Artos into customer-managed AWS, Azure, and GCP environments.
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Configure and troubleshoot Kubernetes, containers, networking, IAM, authentication, secrets, and other deployment dependencies.
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Diagnose issues across customer infrastructure, Artos application services, APIs, integrations, and application behavior.
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Use logs, metrics, traces, and code-level debugging to isolate root causes and drive issues through resolution.
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Reproduce application issues, investigate bugs, contribute to bug reports, validate fixes, and partner with Artos Engineering on resolution.
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Build and maintain deployment automation and infrastructure-as-code using Terraform and related tooling.
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Partner directly with customer DevOps, infrastructure, engineering, and security teams throughout deployment and ongoing operation.
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Improve CI/CD workflows, monitoring, observability, and operational tooling that make Artos easier to deploy and support.
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Own customer-facing technical documentation, including installation and deployment guides, architecture documentation, runbooks, and security review materials.