Inside Sales Specialist

CPM Ireland is excited to announce that we are currently recruiting for an Inside Sales Specialist. This is a fantastic opportunity to join a dynamic team, working on behalf of our client, a leading Music Licensing Body.

The successful candidate will be reporting to the Inside Sales Manager and will be working in a hybrid capacity from our CPM Head Office in Cookstown, Dublin. The role will involve generating sales and creating leads in the SME and Enterprise sectors.

Employee Benefits

• Excellent basic salary - Up to €34,000 (DOE)
• Uncapped Commission - €16,000 (OTE)
• Fast‑track career progression – 82% of our managers are promoted internally
• Full training and ongoing support from industry‑leading coaches and team leaders
• Hybrid Working

Primary Responsibilities:

• Sell music licences by contacting potential business customers to explain the services offered by the Music Licensing Body
• Proactively engage customers over the phone, either through self-generated leads or working with call or customer files
• Achieve and exceed agreed KPI targets
• Manage your customer pipeline and own your CRM to ensure all information is correct, accurate and secure
• Structured planning to maximise efficiency and volume of prospects
• Work to the highest compliance levels set out by the company and client
• Ensure all activities are completed compliantly and in accordance with training provided on internal and external compliance guidelines
• Provide customer feedback and industry insight
• Proactively research new and existing products and services of the Music Licensing Body on an ongoing basis

Desirable Experience & Skills

• Inside / Tele-sales and/or lead generation experience
• Awareness of the Irish business arena at local and national levels
• Experience working with outbound calling, lead management and/or CRM systems
• Experience in a fast-paced target driven role, ideally in the business sector
• Competent IT Skills. Be comfortable working with Microsoft Office including Excel and Outlook
• Agility to multi-task, specifically updating systems and online forms in real-time whilst on calls with prospects to maximise efficiency
• Strong focus on results and achieving targets daily, weekly and monthly
• Ability to work on own initiative and continually look for ways to improve sales performance. Self-motivated with a drive to deliver consistent results
• Positive mindset interacting with customers, colleagues and the client
• Teamwork-orientated individual able to share best practice and add to a positive team dynamic
• Strong analysis and judgement skills to prioritise and focus on best opportunities
• Accountability for performance and personal ownership of corrective measures
• Excellent communication and interpersonal skills to create and build positive customer relationships
• Ability to create trust through effective listening and responding appropriately to individual customers
• Strong written skills for preparing proposals to customers and feedback to management/client