IT Solution Analyst

Responsibilities

• Responsible on implement, configuration of integrations between WMS and TMS, and between customer’s and DHL system.
• Responsible for data extractions for Power BI usage.
• Responsible for any other data analytics requirement initiated locally or within APAC, by utilizing DHL standard tools or platform.
• Responsible for creating and maintaining technical documentations throughout the project lifecycle.
• Ensure service requests and incidents are resolved within SLAs.
• Perform study and implementation of new IT solutions to the business in a timely and quality manner.
• Provide guidance on other team member on newly implemented solution.
• Manage projects as assigned from time to time.
• Participate in the testing, training, implementation and post-implementation support for the projects.
• Investigate and resolve technical issues encounter by users.
• Work with IT vendors for application maintenance and technical services.
• Ad hoc duties assigned by Senior Manager.

Requirements

• Bachelor’s degree in Computer Studies, Information Technology or equivalent.
• 3 to 5 years of experience in Integrations and digitalization project.
• Experience in common B2B and B2C integration technologies (i.e. protocols and message standards, requirements and data mapping, API, visibility tools etc.).
• Experience in Crystal Report, Jasper Report, SSRS or any other reporting services.
• Excellent in SQL command, data analysis and database design.
• Knowledge of VBA, PL/SQL and Experience in Business intelligent tool. E.g. Power BI will be added advantage.
• Good understanding of Warehouse Management System (WMS) / Transport Management System (TMS) / any ERP Systems.
• Good understanding of the Software Development Lifecycle (SDLC) and Project Management.
• Strong analytical skills, problem-solving skills and communications skills.
• Effective communication skills / interpersonal understanding.
• Fluent in English (verbal and written).