System Support Specialist
Posted 13 Oct 2026
Advertised as “Senior System Support Specialist - BMC Discovery”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Hybrid
No salary listed for this role.
Your IT Future, Delivered
Senior System Support Specialist - BMC Discovery
With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.
Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our Server Inventory Management (SIM) team is continuously expanding.
#DHL #DHLITServices #GreatPlace
Grow together
As a Senior System Support Specialist, you will play a key role in supporting and improving our BMC Discovery service.
You’ll:
- be responsible for administering our BMC Discovery infrastructure, which includes appliances (clusters), consolidator, and outposts,
- monitor discovery activities, troubleshoot credential and connectivity issues across various technologies and ensure the reliability and accuracy of discovery processes,
- also develop, maintain, and enhance custom TPL patterns to support business and technical requirements,
- be driving data quality by identifying and resolving discovery gaps, data inconsistencies, and configuration issues to ensure our service is running smoothly and providing accurate and trustworthy data to our stakeholders.
Ready to embark on the journey? Here’s what we are looking for:
- Experience working within large-scale enterprise IT environments.
- Previous exposure to BMC Discovery or ServiceNow Discovery (or another agentless discovery solution).
- Understanding of CMDB architecture, configuration management principles, and ITIL Foundation practices.
- Networking concepts such as TCP/IP, DNS, ports and protocols, WMI, SSH, PowerShell, APIs, and HTTPS.
- Good knowledge of troubleshooting Linux and Windows servers.
- Experience with modern infrastructure technologies across on-premises, Microsoft Azure, and Google Cloud Platform (GCP) environments.