Messaging Services Specialist

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role and Responsibilities:
•    Malware & Phishing Defense: Manage Cisco Talos threat intelligence feeds to block spam, viruses, and malicious attachments. Utilize Advanced Malware Protection (AMP) for file reputation and sandboxing.
•    Connection & Reputation Filtering: Adjust IP, domain, and sender reputation parameters to drop malicious connection attempts.
•    Outbreak Filters: Configure real-time outbreak rules to protect against new, zero-day threat campaigns
•    Content Filtering: Create custom message filters to block specific file types, strip harmful scripts, or enforce company-wide disclaimers
•    Data Loss Prevention (DLP): Set up policies to scan outbound traffic and prevent the leakage of sensitive data (e.g., PII, financial information)
•    Domain Security: Enforce Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting, and Conformance (DMARC) to prevent domain spoofing
•    Message Tracking & Analytics: Track message dispositions, investigate delivery failures, and generate executive reports on threat trends using centralized management dashboards
•    Quarantine Management: Review, release, or delete quarantined emails, and address false positives to prevent business disruption
•    Monitor Sender Ecosystem: Regularly review Valimail Monitor or Enforce reports to identify and track all third-party services sending emails on your domain's behalf
•    Monitoring & Visibility: Review the Valimail Monitor dashboard to identify unapproved third-party services and unauthorized IP addresses
•    Monitor system performance, conduct root cause analysis, and implement corrective actions for email security incidents.
•    Manage configuration, upgrades, and patching for Cisco Secure Email and Valimail environments.
•    Collaborate with IT security, compliance, and infrastructure teams to maintain optimal email security posture.
•    Develop and update technical documentation, standard operating procedures, and knowledge base articles.
•    Participate in security audits, support incident response activities, and assist with email threat investigations.
•    Plan and Coordinate with the vendor for regular health checks and implement vendor recommendations
•    Provides deep subject matter expertise, advice and program delivery.
•    Support 24x7 steady state operations-Flexible working in US business hours for all required work done and during weekends. •    Performs root cause analysis on failed components and implements corrective measures. •     Candidates must have exceptional customer service, problem solving, and communication skills •    Possess the ability to work independently with minimal management supervision and with a global team of engineers