IT Onsite Support Engineer

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Act as the main point of contact for end users with IT related issues, requests or questions
• Occasionally provide meeting and conferencing support to the top-level management in a corporate environment
• Carry out tasks related to IMAC requests (install, move, add and change IT equipment)
• Thorough documentation of all end user interactions in the ITSM system (ticketing tool)
• Actively contribute to the knowledge database
• Resolve software, hardware and device issues reported by the end users
• Support the troubleshooting of connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephony system
• Remote access solution (VPN) implementation and support
• Escalate service issues when required
• Communication with end users as required, keeping them informed of ticket progress
• Advise and train staff on computer operations and software applications

Requirements

• Good understanding of Information Technology; trends, products and solutions
• 1+ years’ experience in a similar position supporting a variety of technologies and services
• In depth knowledge of:
  • Windows OS (Windows 7 & 10)
  • Microsoft Office & Office 365 applications
  • PC\Laptop hardware
  • PC\Laptop peripherals, including printers
  • Mobile devices
• Basic knowledge of
  • Active Directory
  • Exchange
• ITIL certification is an advantage
• Highly self-motivated and directed with a keen attention to detail
• Customer focused with a passion and drive for customer satisfaction and delivering business values