Customer Advocate

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Senior Customer Advocate, you will be responsible for delivering timely and professional support to customers across a range of inquiries and channels. You will work closely with internal teams to investigate and resolve customer issues, process orders and account updates, and ensure every interaction reflects the standard of service our client is committed to. Your role is an important part of the day-to-day customer experience, and your attention to detail, reliability, and willingness to learn will be key to your success.

Note: The SCA role is available for regular/full time and project-based hiring

Office Locations

• Ortigas: Cybergamma, 37th Floor, Ortigas Center, San Antonio, Pasig, Metro Manila, 1242
• Tacloban: YVI Center, 115 Virgo St., Barangay Fatima, Marasbaras, Tacloban City, Leyte

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Manage customer tickets,  troubleshooting, escalations and investigation, ensuring accurate handling, timely responses, and proper documentation across all interactions.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Research and resolve order-related queries across platforms to provide accurate and complete customer resolutions.