Customer Service & Administrative Specialist
Posted 15 Sep 2026
Advertised as “Bilingual Customer Service & Administrative Specialist - Residential Services”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3–5 yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
No salary listed for this role.
Study levelAssociate degree
Study levelBachelor's
Bilingual Customer Service & Administrative Specialist – Residential Services
Location: Remote
Work Model: Full-time
Languages: English & Spanish
About the Role
We are looking for a Bilingual Customer Service & Administrative Specialist to support residential services and serve as a key point of contact for customers throughout the service process.
This role combines customer service, scheduling, administrative coordination, and daily operations support. You will work closely with the Residential Regional Manager and field crews to ensure appointments are properly scheduled, work orders and timesheets are completed accurately, invoices are processed on time, and customer concerns are handled efficiently.
The ideal candidate is organized, detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced, service-oriented environment.
Key Responsibilities
- Serve as the primary point of contact for residential customers throughout the service process.
- Provide day-to-day operational and administrative support for residential services.
- Work closely with the Residential Regional Manager to manage daily requests, operational needs, and issues.
- Schedule and reschedule customer appointments as needed.
- Monitor daily and weekly schedules to ensure all crews are properly assigned and staffed.
- Close out daily work orders and employee timesheets accurately and on time.
- Process client invoices on a daily basis.
- Monitor crew time-off requests and coordinate floater assignments to maintain appropriate coverage.
- Coordinate estimates and provide accurate pricing information to customers.
- Assist in resolving customer service and billing issues with professionalism and urgency.
- Maintain accurate records of customer interactions, transactions, complaints, inquiries, comments, and actions taken.
- Escalate unresolved customer concerns to the Residential Regional Manager for further investigation.
- Identify opportunities to improve processes, workflows, and service procedures.
- Support additional administrative and operational tasks as assigned by management.
Requirements
- Fluent English and Spanish, both written and spoken — required.
- 3–5 years of professional office experience.