Product Enablement Team

Workana Premium

Workana is the largest remote work platform for talents in Latin America. Our Workana Premium division focuses on connecting exceptional professionals with leading and innovative companies around the globe. Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional growth.

We are proud to present the following opportunity.

About Our Client

Our client is a global wealth technology company that empowers wealth owners, family offices, and advisors with a centralized platform for aggregating, visualizing, and managing complex portfolios across multiple asset classes, jurisdictions, currencies, and entities. Their mission is to provide transparency, control, and actionable insights through innovative technology and exceptional client experiences.

Role Overview

As the Product Enablement Team Lead, you will be responsible for leading the Product Enablement function, driving the creation, management, and continuous improvement of product knowledge content across both internal and client-facing platforms. Reporting to the Global Head of Onboarding and working within the Client Experience organization, you will ensure employees and clients have access to accurate, engaging, and scalable learning resources that maximize adoption and understanding of the platform.

This role combines knowledge management, content strategy, stakeholder collaboration, onboarding enablement, and team leadership. You will play a critical role in shaping how product knowledge is communicated across the organization and to clients worldwide.

Responsibilities

• Develop and execute the company’s product knowledge management strategy, ensuring alignment with business objectives and user needs.
• Own and continuously improve both the external Knowledge Center and internal Product Enablement Hub.
• Lead the creation, maintenance, and optimization of product documentation, training materials, and self-service resources.
• Ensure all content is structured and optimized for integration with AI-powered knowledge assistants and self-service experiences.
• Clearly communicate product value propositions, benefits, best practices, and real-world use cases.
• Collaborate closely with Product, Client Success, Onboarding, Support, Sales, and other cross-functional teams to identify knowledge gaps and improve content quality.
• Own the product knowledge component of employee onboarding, designing structured learning pathways for new hires.
• Coordinate knowledge releases alongside product launches and feature updates.
• Establish governance, quality standards, editorial guidelines, taxonomy, and content review processes.