Account Director

About Kyra

Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.

Campaign Director
📍 EST hours. Reports to the Chief Strategy Officer who oversees the entire delivery team.

🎯 The role
You own a portfolio of client accounts and the team that delivers them. On the client side you are the senior point of contact, accountable for net revenue retention: renewals, expansion, and revenue at risk. On the delivery side you build and lead a team of Campaign Managers and own what they produce: quality, timelines, margin, and the standards they work to.

🔑 What you own

• Net revenue retention across your portfolio: renewals, expansion, revenue at risk.

• The senior client relationship, from day-to-day marketing contacts up to budget holders.

• Campaign delivery across the portfolio: on time, in scope, against KPIs.

• Building the Campaign Manager team: hiring, onboarding, standards, coaching and progression.

• Gross profit margin and cost management on your accounts.

📊 The numbers you carry

• Gross profit margin on every account, against target.

• Team utilisation and throughput per head.

• Cost per brief, and the direction it’s moving.

• Renewal rate and expansion revenue on your portfolio.

🤝 Owning the client

• Map stakeholders across functions and regions.

• Own all communications.

• Set account strategy: the roadmap, the expansion case, the renewal plan.

• Own commercial terms, scope and budget.

• Own executive reporting, QBRs and EBRs.

• Manage account risk.

👥 Leading the team

• Hire well and onboard fast. You build the team, you don’t just inherit it.

• Set the production standard: casting, negotiation, brief workflow, escalation.

• Track Campaign Manager performance against clear, measurable expectations. Coach, give regular feedback, own progression and performance conversations.

• Plan resourcing and workload.

• Own the numbers behind delivery: budgeting, forecasting, reconciliation, GPM, throughput per head.

• Set influencer strategy: casting direction, negotiation and rates, re-engagement of high performers.

• Act as senior escalation on complex campaign and influencer issues.

🔁 Reporting and working across Kyra

• Lead post-campaign analysis, internal post-mortems and PCA decks.

• Work with Sales, Legal, Product and Strategy to keep priorities aligned, and represent campaign delivery at a senior level internally.

• Feed client needs, pain points and feature requests back to Product.

🏆 What success looks like

• Your accounts renew, several grow, and NRR trends upward.

• Margin holds or improves as volume rises. Cost per brief comes down.

• Delivery holds without constant escalation.

• Your Campaign Managers get faster and more independent, and they stay.

• Recurring problems get fixed at the cause, not re-managed every quarter.

🔍 What we are looking for

• Senior ownership of $500,000+ accounts, with multiple stakeholders and workstreams. You have held the number on those relationships, and you can name accounts you grew and say how.

• Held margin and contribution targets on that portfolio, not just a revenue number. You can say what you did when the margin slipped.

• Hands-on influencer campaign experience. At least 7 years in influencer marketing, covering casting and production. Strong platform fluency.

• Built and led a team. You have hired, developed and retained Campaign Managers or equivalent, and you can show what happened to their performance and retention under you.

• AI in your daily work, with proof. You can name a process you changed with it and what the result was.

• Commercial sharpness (agency economics, margin, resourcing), operational strength so you build systems not workarounds, clear communication at every level, and high standards with low ego.

🌍 The role is EST based and works with a team spread across three continents.

Kyra reserves the right to add to or modify the duties of this role as the needs of the business change.

💟 Support

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