Client Solutions Manager

About Kyra

Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.

📍London (Hybrid)
💰 Competitive, dependent on experience

The Opportunity

You will be work on of one of Kyra's largest and most complex global enterprise accounts: a fast-moving, multi-category consumer brand with 12+ sub-brands, 35+ active stakeholders, and campaigns running simultaneously across multiple regions.

Your job is to keep delivery tight, keep the client happy, and be a safe pair of hands on a flagship account. This is not about growing or expanding the account. The commercial relationship is locked in. The job is world-class servicing at enterprise scale.

What you'll do:

• Work on the global account relationship across 12+ sub-brands and multiple regions. Stay organised across a volume of comms, briefs, and stakeholders that is genuinely unusual.

• Orchestrate cross-functional teams: creative, paid media, creator partnerships, and product. You are the connective tissue. If something drifts, you see it early and fix it.

• If something drifts (performance, scope, relationship, or timeline) you see it early and fix it. No surprises. Steady, organised ownership.

🎯 Co-own the Relationship Work on client relationships across product launches, seasonal campaigns, and always-on programmes. Multi-thread across their teams. Build trust at every level. Have direct conversations when performance needs to improve.

📈 Turn Insight into Strategy Translate campaign data into clear, executive-level recommendations using AI to move from raw numbers to narrative faster. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.

🔍 Work On Delivery End-to-End Lead client onboarding for new briefs: build decks, verify SOW accuracy, coordinate internal teams, demo the platform. Manage timelines, scopes, budgets, and execution across our full product suite, including Always-On creator partnerships, Pulse campaigns, Makers (CGC), Amplify+ (paid boosting), Seeding+, and License+. With 6+ briefs running simultaneously, operational precision is everything. Keep work on-brand, on-time, and within margin.

📊 Protect & Grow Revenue Lead post-campaign analysis: run internal post-mortems, build PCA decks, present performance narratives. Work on exec-ready reporting (QBRs/EBRs). Reporting should inform decisions, not just recap them.