Messaging Services Specialist

Req ID: 391062 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

"Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. Expert on M365 services-Microsoft Teams, M365 productivity apps and SharePoint Online
•    A customer-centric approach with a focus on delivering high-quality support.
•    Strong verbal and written communication skills, with the ability to explain technical concepts to end users
•    Understanding their requirements and creating a positive client experience throughout the total client journey.
•    Flexible working in shifts supporting 24X7 steady state operations and US business hours support
•    Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
•    Works on abstract and complex problems requiring evaluation of intangible variables.
•    Integrates trends, data and information into plans, deliverables and recommendations.
•    Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
•    Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. 
•    Regularly exercises discretion and independent judgment on technical matters.
•    Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. 
•    Builds deeper understanding of processes, procedures, customers and organization Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Skillset
•    Support and Administration of Microsoft Teams across the organization, including integration with other Microsoft 365 services.
•    Monitor Teams usage, performance, and reliability, proactively addressing issues to ensure optimal service delivery.
•    Administer Teams policies, settings, and permissions based on business requirements and best practices.
•    Provide technical support and troubleshooting for Teams users, resolving issues related to chat, meetings, calls, and file sharing.
•    Supporting users, configuring network settings, managing user access, and setting usage policies for M365 apps Viva suite, Power Automate and Sway •    Respond to and resolve user support requests, incidents, and service tickets related to M365 applications and services •    Plan and execute changes to the M365 services and environment, ensuring minimal disruption and effective communication to stakeholders •    Collaborate with IT security to implement and maintain security, compliance, and data retention policies within Teams. •    Manage Teams lifecycle, including creation, archiving, and deletion of teams and channels. •    Train and educate users on Teams features, updates, and best practices to maximize adoption and efficiency. •    Coordinate with other IT staff to integrate Teams with third-party applications and services as needed. •    Maintain documentation on Teams configurations, procedures, and troubleshooting guides. •    Stay up to date with Microsoft Teams updates, new features, and emerging technologies. •    Knowledge Microsoft Teams Phone System, including direct routing, calling plans, and integration with on-premises or cloud-based telephony infrastructure •    Familiarity with SIP, PSTN, VoIP protocols, and telephony concepts. •    Interact with Microsoft support to resolve tenant-level issues or service outages •    Collaboration components configuration management      •    Search engine configuration management and Content management configuration support •    Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies. •    Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Centre, SharePoint Admin Centre) to track usage, performance, and compliance metrics. Generate and present regular reports to management.