Operations Associate

About Vooma

Enterprise software is undergoing a fundamental transformation. The world is shifting from systems of record to systems of automation: AI co-workers that work alongside logistics teams to help them win and move more freight.

Vooma's mission is to give the people who keep America's economy moving the best tools to win and execute freight. We are building the AI orchestration platform for the logistics industry, from quote to cash, automating repetitive work so teams can focus on service, speed, and scale. Vooma is growing fast with a lean team, supporting some of the most prominent industry players, including Echo, MoLo, Project44, Evans, Sunset Transportation, and more.

Vooma is backed by Index Ventures, Craft Ventures, Y Combinator, and executives and founders from across the logistics industry.

About the role

This is a rare early career opportunity to join a high-performing team and learn firsthand how an AI-native company operates from the inside out.

This role is almost entirely customer focused. You will own customer relationships directly, ensuring every account gets a white-glove experience. Beyond managing relationships, you will help build how Vooma deploys and supports customers at scale: writing playbooks, building automations, and driving strategic projects that make our customers more successful. The best candidates do whatever it takes to drive customer success, are highly gritty, ambitious and are excited about operating at the forefront of AI.

Responsibilities

• Own relationships with assigned customers as their primary point of contact, driving adoption, engagement, and satisfaction

• Support the configuration and deployment of Vooma's platform for new and existing accounts

• Build and maintain deployment playbooks and automations that improve consistency across the customer lifecycle

• Contribute to strategic projects that improve how Vooma deploys and scales customer operations

• Surface structured feedback to Product and Engineering

Must haves

• 1-2+ years of experience in operations, consulting, customer success, or a customer-facing role. We will consider exceptional candidates from other backgrounds

• Hunger to learn and whatever it takes mentality

• Excellent verbal and written communication and strong organizational and relationship-building skills

• Genuine excitement about AI and a hunger to constantly adapt to new workflows

Nice to haves

• Experience in logistics, supply chain, AI or enterprise SaaS

• Exposure to technical configuration, implementation, or process automation

• Startup experience

Compensation

• The opportunity to join a formidable team early enough to have an outsized impact and learn how an innovative business operates holistically

• Competitive compensation and equity

• Medical, dental, vision

This role is based in person in San Francisco, CA, with approximately 10-20% travel.