Solutions Engineer

We are building the next generation of AI-native production planning and scheduling software primarily for process industries and pharma manufacturing. Our product is deep, domain-complex, and deployed at large enterprise customers where the planning process is mission-critical.

We are looking for a Senior Solutions Engineer AI & Operations Research for Planning/Scheduling who will own the full post-sales lifecycle: from implementation handover through go-live support, steady-state operations, and continuous value delivery. Your job is to ensure customers succeed with our product — and to systematically feed what you learn back into the product so that every implementation gets easier than the last.

This role is designed to grow into a Product Owner position within 6 to 9 months. You will be the most senior technical person on the customer-facing side and the voice of the customer in our product decisions.

Tasks

• Lead the solution design and implementation phases of our product at customer locations for planning, scheduling and execution control in production environments.
• Co-create solutions with our customers and internal development teams.
• Write own code and data analysis based on operations research approaches in supply chain.
• Build internal prototypes leveraging AI coding assistance (e.g. Claude Code to build a small optimizer for loading dock scheduling).
• Lead and partially implement data integrations to customer data sources.
• Own the hypercare phase (4-8 weeks post go-live): act as primary point of contact, triage issues together with colleagues, coordinate with engineering.
• Build and maintain configuration documentation for each customer - what was set up, why, and what the known edge cases are.
• Travel to customer sides to conduct requirements and solution design workshops.

Product ownership (growing over time)

• Translate customer learnings into structured requirements, user stories and acceptance criteria
• Participate in backlog refinement and sprint planning with the Fullstack and AI/Optimization teams
• Prioritize customer requests against roadmap goals and communicate trade-offs to customers
• Run product discovery sessions with planners and supply chain leads
• Gradually take ownership of a defined product area

Team

You will be part of the Solution Delivery Team working close with our customers and the rest of our Tech Teams (Fullstack, AI/Optimization & DevOps).

Our team members are very senior (~10 years of experience) and driven to build innovative and valuable solutions for our customers. You can expect to have competent team mates.