Warehouse Specialist

Phase V Fulfillment is a leading third-party logistics (3PL) provider based in Fort Myers, FL. We partner with e-commerce and wholesale brands to deliver fast, accurate, and scalable fulfillment solutions. Our Warehouse Specialists are a critical tier of our operations team — experienced, versatile contributors who keep the warehouse running at a high level across fulfillment, inventory, and client-facing activities.

Position Overview

The Warehouse Specialist is a mid-level warehouse role designed for experienced associates who have demonstrated accuracy, reliability, and the ability to work independently. Specialists go beyond standard order fulfillment to support the full scope of warehouse operations — including receiving inbound product, managing inventory integrity, processing returns, executing assigned projects, and serving as a point of coordination between the warehouse floor and Account Management or client contacts.

This role requires strong attention to detail, the ability to prioritize across multiple tasks, and a professional approach to cross-functional communication.

This is a seasonal full-time position created to support Phase V Fulfillment during its high-volume season, when order volumes and operational demands increase. Candidates who demonstrate strong performance, reliability, and the ability to contribute effectively to the team may have the opportunity to continue in a permanent position, based on business needs and available opportunities.

Core Responsibilities

Order Fulfillment

• Pick and pack orders accurately and efficiently in accordance with client specifications
• Verify order contents, SKUs, quantities, and packaging requirements prior to shipment
• Apply correct shipping labels, documentation, and carrier routing
• Ensure all assigned orders meet daily fulfillment deadlines and throughput standards
• Support Warehouse Associates during peak volume periods as needed

Receiving & Inbound Processing

• Receive and process inbound shipments — verify quantities, inspect for damage, and reconcile against purchase orders or ASNs
• Check in product accurately into the warehouse management system (ShipHero)
• Stage, sort, and putaway inbound inventory to assigned bin locations per client storage requirements
• Flag and document any discrepancies, shortages, overages, or damaged goods immediately
• Coordinate with Team Leads and Account Management on inbound exceptions or special handling instructions

Inventory Control

• Conduct cycle counts, bin audits, and location-level inventory verifications as assigned
• Identify and resolve inventory discrepancies, misplaced product, or system inaccuracies
• Maintain bin organization and location integrity throughout the warehouse
• Support quarterly and annual physical inventory counts
• Flag potential shrinkage, mislabeled product, or stock issues to operations management

Returns Processing

• Receive, inspect, and process customer returns in accordance with client-specific return policies
• Assess returned product condition and route accordingly — restock, quarantine, or disposition
• Log all return activity accurately in ShipHero and document any exceptions
• Communicate return trends or recurring issues to Account Management for client awareness

Project Execution

• Accept and execute assigned warehouse projects with urgency and accuracy
• Projects may include relabeling, repackaging, kitting, bundle builds, inventory reorganization, client-specific prep work, or special fulfillment programs
• Manage time across project work and daily fulfillment responsibilities without compromising either
• Provide status updates to Team Leads upon project milestones or completion
• Document project outcomes as required for client or internal reporting

Account Management & Client Coordination

• Serve as a warehouse-level point of contact for questions or issues escalated by Account Management
• Communicate clearly and professionally with Account Managers regarding order status, inbound receipts, inventory findings, or return outcomes
• Support client onboarding activities including inventory setup, storage configuration, and inbound planning
• Assist with client-specific SLA requirements and special handling instructions as directed
• Escalate any client-impacting issues or risks to operations management promptly

Warehouse Standards & Safety

• Maintain a clean, organized, and safe work environment at all times
• Adhere to all warehouse safety procedures, hazmat handling requirements, and operational policies
• Operate warehouse equipment (pallet jacks, RF scanners, hand trucks) safely and correctly
• Support continuous improvement efforts and suggest process improvements where identified

Requirements

• 2+ years of warehouse, fulfillment, or logistics experience

• Demonstrated proficiency in pick-and-pack operations and order accuracy

• Experience with warehouse management systems (WMS); ShipHero experience a plus

• Strong attention to detail with the ability to manage multiple priorities simultaneously

• Ability to stand, walk, bend, and lift up to 50 lbs throughout an 8-hour shift

• Reliable, punctual, and self-directed with minimal need for supervision

• Clear, professional verbal and written communication skills

Preferred

• Experience in a 3PL or multi-client fulfillment environment

• Familiarity with receiving, inventory control, or returns processing workflows

• Experience coordinating with client-facing or account management teams

• RF scanner and basic computer proficiency

Physical Requirements

This position requires sustained physical activity throughout each shift, including:

• Standing and walking for extended periods (up to 8+ hours)
• Frequent lifting, carrying, and moving items up to 50 lbs
• Bending, stooping, kneeling, and reaching as required
• Working in a warehouse environment subject to varying temperatures

Benefits

• Competitive hourly pay: $18 – $22/hour based on experience
• Full-time seasonal schedule with overtime opportunities
• A dynamic role with variety — no two days are exactly the same
• Direct visibility to leadership and a clear path toward Team Lead or supervisory roles
• Professional, organized warehouse environment with a collaborative team culture

Seasonal Position with Potential for Permanent Employment

This position is being hired to support Phase V Fulfillment during its high-volume season. The seasonal assignment is intended to provide additional support during periods of increased warehouse activity and order volume.

Strong performers may have the opportunity to transition into a permanent position based on individual performance, business needs, and available opportunities. A permanent position is not guaranteed and will be determined based on business needs and performance during the seasonal period.