IT Support Technician
Posted 22 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
No salary listed for this role.
IT Support Technician
Location: Indianapolis, IN
Work Arrangement: On-site
Employment Type: Full-Time
Our client, a growing professional services organization is seeking an experienced IT Support Technician to join its internal technology team. This is an opportunity for a technically strong support professional to take ownership of complex issues, work across a broad range of enterprise technologies, and serve as a technical resource to both users and other IT support team members.
This role goes beyond basic help desk support. You’ll troubleshoot escalated endpoint, application, Microsoft 365, VDI, connectivity, and engineering-software issues while helping improve IT processes, documentation, and the overall user experience.
What You'll Do
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Provide hands-on technical support for hardware, software, endpoints, peripherals, printing, workstation configurations, and connectivity issues.
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Troubleshoot Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
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Troubleshoot intermediate virtual desktop infrastructure (VDI) issues.
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Independently diagnose complex issues involving specialized engineering applications such as Autodesk, Bentley, Bluebeam, and similar software.
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Troubleshoot application errors, licensing issues, configuration problems, and workstation dependencies.
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Use structured troubleshooting techniques, system and application logs, and technical documentation to identify root causes across multiple technologies.
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Own complex and escalated tickets through resolution while maintaining accurate documentation and meeting service-level expectations.
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Communicate technical information clearly and professionally to both technical and non-technical users.
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Serve as a technical resource for other IT Support Technicians, sharing knowledge and assisting with onboarding and training.
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Document recurring solutions and contribute to internal knowledge-base resources.
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Identify support trends and recommend improvements to IT processes and services.
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Collaborate with infrastructure, applications, endpoint, asset management, and other IT teams when issues require cross-functional support.
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Participate in an IT on-call rotation.