Hardware Support Engineer
US$70,000 – US$110,000 / yr base salary
Posted 27 Mar 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3–10 yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
| Base salary | US$70,000 – US$110,000 / yr |
|---|
Field of studyElectrical Engineering, Mechanical Engineering, Robotics (or related)
Study levelAssociate degree or higher
About Dexmate
Dexmate is building the foundation for physical AI — combining a new generation of robots with a universal Physical AI OS, making robots as easy to build and deploy as software. Today, robotics is fragmented, slow, and closed: most builders are forced to reinvent the same stack again and again, and most ideas never make it past the prototype stage. We exist to change that. Our mission is to democratize robotics by lowering the barrier to entry, delivering a plug-and-play platform for developers, researchers, and enterprises, and cultivating an open ecosystem that accelerates the evolution of physical AI.
If you want to help shape the next layer of human capability — and believe the future of robotics should be built together, not in isolation — we'd love to build it with you.
The Role
We're looking for a hands-on, field-tested hardware technician — not a fresh-out-of-school roboticist — to keep our deployed fleet running. You'll be the person customers and internal teams call when a unit goes down, the person who flies out to diagnose and fix it on-site, and the person who feeds what you learn in the field straight back into how we design and support the next generation of hardware.
This is a deeply technical, hands-on role: you'll run your own site visits end-to-end — triage, travel, repair, documentation — with real ownership over getting the machine back up, not just working off a checklist.
Responsibilities
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Field Deployment & Commissioning — Travel to customer sites to install, commission, and validate new units; ensure each deployment meets spec before handoff.
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On-Site Diagnostics & Repair — Diagnose and repair electrical systems (wiring, power supplies, sensors, controllers) and mechanical systems (actuators, motors, gearboxes, joints) under real-world field conditions, often with limited support.
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Preventive Maintenance — Run scheduled maintenance and inspection programs across the fleet to catch issues before they become downtime; track wear patterns across the 200+ unit install base.
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Field Troubleshooting — Serve as the front-line technical responder for customer-reported hardware issues; independently diagnose and resolve problems on-site, looping in engineering only when needed.
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Documentation & Knowledge Base — Maintain detailed repair logs, failure analyses, and maintenance records (Linear/Notion); build out field runbooks and troubleshooting guides as the fleet grows.
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Hardware Feedback Loop — Be the voice of the field for the hardware engineering team — flag recurring failure modes, propose design-for-repairability improvements, and help component standardization decisions.