Technical Support Analyst
US$77,000 – US$120,000 / yr base salary
Posted 30 Jul 2026
Advertised as “Technical Support Analyst ”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2–5 yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
| Base salary | US$77,000 – US$120,000 / yr |
|---|
Tabs is the AI Operating System for Revenue, built for modern finance and accounting teams. It combines deep revenue and accounting expertise with the agents and applications needed to run revenue work end to end. Tabs understands customer and contract context, applies accounting logic, and executes critical workflows with built in controls, auditability, and human oversight. With Tabs, finance teams can move from manually managing revenue workflows to directing outcomes while the system executes the work.
Why This Role Matters
We’re looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs customer). You will be the first line of defense for troubleshooting, issue resolution, and merchant education—ensuring our merchants get the best possible experience with Tabs.
You will collaborate cross-functionally with Customer Success, Engineering, Product, and Contract Operations to resolve technical issues and identify recurring trends. As part of the team, you’ll be the go-to person for resolving technical challenges that don’t require engineering-level intervention but are crucial for our merchants’ success. If you thrive in high-stakes, fast-paced environments, love solving problems and are obsessed with providing merchants with a world-class experience, we want to hear from you!
This role is perfect for someone with a sense of customer empathy, a strong technical background, experience with ERP systems (e.g., NetSuite, Quickbooks), comfortable in ambiguity, and a desire to help merchants solve complex problems.
What You’ll Do
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Resolve complex support issues from merchants via email, Slack, and chat, ensuring fast, clear, and accurate responses.
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Own ticket triage & prioritization, identifying the root cause of issues and escalating appropriately.
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Troubleshoot technical issues related to invoicing, payments, integrations (e.g., QuickBooks, NetSuite, Stripe), and merchant data workflows.
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Identify patterns and recurring issues, providing actionable insights to Product & Engineering.
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Educate and empower merchants, proactively guiding them on best practices for using Tabs.
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Collaborate with Customer Success, Engineering & Contract Operations, ensuring high-priority issues are addressed efficiently.