Systems Integration Specialist

Req ID: 385606 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Senior Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Here is a professionally structured Job Description in an NTT DATA–style format for an AMS L2/L3 Support Role based on your skill matrix.

Job Description – AMS L2/L3 Support Engineer (EDI/B2B Integration)
Position Title

AMS L2/L3 Support Engineer – EDI / B2B Integration

Service Line / Practice

Application Management Services (AMS)

Experience Level

5–10 years

Location

Bengaluru

Shift Requirement

24x7 support / rotational shifts (including on-call)

Role Overview

NTT DATA is seeking a highly skilled AMS L2/L3 Support Engineer with strong expertise in EDI/B2B integration to support and maintain enterprise integration landscapes. The role involves incident management, problem resolution, system monitoring, and continuous improvement of EDI interfaces and related infrastructure.

The ideal candidate will possess deep technical expertise in EDI systems, strong ITIL process adherence, and the ability to ensure high availability and performance of business-critical integrations.

Key Responsibilities
L2/L3 Support & Operations
Provide L2/L3 support for EDI/B2B integration platforms.
Troubleshoot and resolve incidents, service requests, and problem tickets within defined SLAs.
Perform root cause analysis (RCA) and implement preventive measures.
Support production deployments, releases, and change management activities.
Integration & Interface Management
Monitor and manage EDI interfaces, B2B transactions, and communication flows.
Ensure smooth functioning of interface operations and message processing.
Handle partner onboarding support and communication validations.
Monitoring & Alerting
Proactively monitor systems using enterprise monitoring tools.
Respond to alerts, investigate anomalies, and minimize service disruptions.
Platform & Technical Support
Work on SEEBURGER BIS platform (Mandatory) for troubleshooting and configuration.
Support integrations involving RVS communication protocols.
Perform system-level analysis on Unix/Linux environments.
Handle database queries and support on MS SQL Server. ITIL & Process Compliance Adhere to ITIL processes including Incident, Problem, Change, and Service Request management. Maintain proper documentation, runbooks, and knowledge articles. Participate in audits, reviews, and compliance activities. Continuous Improvement Identify opportunities for automation and process optimization. Improve system performance, reliability, and monitoring coverage. Support knowledge transfer and mentoring of junior team members.