Room Attendant

About The Role - Te mahi

We are currently seeking part-time Room Attendants to join our team. As a Room Attendant, you will be responsible for providing timely, hygienic cleaning, servicing and presentation of guest rooms and hotel public areas, along with reporting any health and safety issues and maintenance or technical needs within your work area.

This is a permanent part time role (minimum 20 hours per week) at Novotel Christchurch Airport Hotel.

Requirements

Key Responsibilities

• Perform related duties and special projects as assigned by the Executive Housekeeping Manager/Supervisors.
• To provide a warm, friendly welcome whenever you contact a guest and assist with directions if needed. To carry out work in a manner least affecting guests.
• To ensure and maintain the security of the personal information of guests and team members of the hotel. Report all items of value left by guests and submit to lost & found with information of room number and location found.
• Clean and service guest rooms and public areas according to the hotel’s standards and procedures, and use correct cleaning chemicals for designated surfaces, according to H&S regulations and hotel requirements.
• Maintain a positive, upbeat attitude when communicating with co-workers and management.

Qualifications appropriate to the role:

• No specific qualifications required; on-the-job training provided.

Previous experience to include:

• Experience gained in the hospitality industry

Person Specification

• Confident, well-motivated, enthusiastic, and determined
• Takes pride in work and has exceptional attention to detail
• Works to a high standard, accurate and organised
• Flexible and adaptable in approach, willing to work flexible hours as required.
• Ability to prioritise, work to deadlines, and remain composed under pressure
• Approachable, flexible, and a team player
• Committed to continuing professional development

Benefits

As an employer of choice, we offer great employee benefits like life cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!

• Work for an Employer of Choice (2022).
• Meals on Duty
• Free parking at the airport
• A competitive salary as well as best in the industry long service perks and anniversary vouchers
• Leadership development and training on the job, online and through regular workshops/group events
• Fantastic hotel rates, and restaurant and spa discounts across our network.

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Who We Are - Ko Wai Mātou

Here at Novotel Christchurch Airport, we have one passion, you! We care, we do the right thing and we work together. As a Novotel team member, you will demonstrate these values with your day-to-day actions, however great or small.

Novotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group. Hind Management operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture.  Awarded ‘ Inclusive Workplace’ at the 2026 Diversity Awards, our people love coming to work every day and we think you will too!

Nau mai, haere mai, tauti mai!

At Accor and Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. 

E manawanui ana tātou - We care 

Ka mahi tahi tātou - We work together 

Ka whai tātou i te tika - We do the right thing 

He kura te tangata - We are all valued