IT Manager

About us

DHL Supply Chain is the world’s leading logistics provider. Combining management and value-added services with our customized, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage.

Responsibilities

1. TMS system development and implementation

• Oversee the implementation, customization and service maintenance of TMS, Delivery Connect and other transport IT solutions.
• Ensure smooth integration between transport IT solutions with customer ERP systems, billing system, and other 3rd party solutions.
• Work closely with software vendor, regional solution team to implement and improve IT transport solutions
• Ensure system security, effective usage, and high availability. Monitor system uptime, data accuracy and performance metrics to ensure operational efficiency
• Work with operation team to implement route optimization, demand forecast, develop real time tracking and reporting dashboard for transport operations
• Ensure compliance with transport regulations and IT global governance

2. Project Management and team leadership

• Lead TMS team to deliver project on time, in scopes and within budget, ensure customer satisfaction and operations efficiency.
• Manage IT transport project roadmap, ensure alignment with business priorities, ensure project governance according to project management methodologies
• Coaching, training, and developing TMS team on system capability and new technology, ensure employee engagement and leadership KPI maintained at high level.

3. Stakeholder and vendor management:

• Collaborate with operations, finance team, customers and senior management team to align IT transport solution with business strategies
• Work with regional team, external vendors and partners to negotiate SLA, related contract and system performance and upgrades
• Manage and explore relationships with logistics partner, carriers to extend knowledge and relationship in logistics industry

4. IT strategy and digitalization

• Develop and execute IT strategies to optimize transportation and ensure operational efficiency
• Work with senior management team to align IT transport solutions with the company goals and growth plans
• Understand and explore new technology to enhance product roadmap such as AI, IoT, RPA, data analytics.
• Explore digital transformation initiatives to improve operational efficiency, automation, decision making and cost ownership

Requirements

• Minimum 10 years of working experience in IT industry • 3 years working at management level • 3 years in experience in Supply Chain, Logistics, or Distribution • Strong knowledge in new technologies is an advantage (cloud, AI, IoT, data science, predictive modelling) • Experience in business integration (EDI/API), BI tools • Strong leadership, strategic thinking and stakeholder management, project management • Bachelor’s degree in information technology, Supply Chain Management or logistics • PMP, ITIL or Agile certifications are preferred.