Onboarding Manager

The AMER Onboarding Manager is responsible for leading the successful onboarding and implementation of new clients across the Americas region. This role manages the end-to-end onboarding process, ensuring a seamless transition from project initiation through to business-as-usual (BAU) operations while delivering an exceptional client experience.

Reporting to the Onboarding Lead, you will coordinate cross-functional teams, manage implementation timelines, oversee system and data setup, and ensure clients achieve value quickly through a structured and efficient onboarding process.

Key Responsibilities

Onboarding & Implementation

• Lead and manage end-to-end client onboarding and implementation projects across the Americas region.
• Develop onboarding plans, project timelines, and implementation schedules to ensure successful delivery.
• Coordinate with internal stakeholders across Operations, Payroll, HR, Technology, Finance, and Customer Success throughout the onboarding lifecycle.
• Monitor project progress, proactively identify risks, and ensure onboarding milestones are achieved.

Data & System Setup

• Oversee the accurate setup of client, employee, payroll, and entity data across internal platforms and systems.
• Ensure data accuracy, completeness, and compliance with internal processes and client requirements.
• Validate onboarding documentation and coordinate data migration where applicable.

Handover to Business-as-Usual (BAU)

• Coordinate a structured and documented handover from implementation to operational delivery teams.
• Ensure all onboarding activities, documentation, and system configurations are completed before transition.
• Work closely with operational teams to ensure continuity of service following implementation.

Client Experience & Time-to-Value

• Serve as the primary point of contact for clients throughout the onboarding process.
• Build strong client relationships through proactive communication and effective project management.
• Deliver a positive onboarding experience while reducing implementation timelines and accelerating time-to-value.
• Manage client expectations and resolve onboarding issues in a timely manner.

Continuous Improvement

• Identify opportunities to improve onboarding processes, tools, and client experience.
• Support the development of standardized onboarding methodologies and best practices.
• Contribute to process improvement initiatives that enhance operational efficiency and service quality.