Service Governance Specialist

Role Overview

The Service Governance Specialist supports the maintenance and execution of GoGlobal's service governance framework across all service lines. This role is primarily responsible for country-level Statement of Work (SoW) drafting and pricing computation, ensuring accuracy and consistency with approved governance standards.

Roles & Responsibilities

SoW Drafting, Pricing & Maintenance

Develop country-specific SoW templates for services in response to proposal requests.

Apply approved pricing methodology to calculate SoW pricing accurately and consistently across both service lines.

Maintain end-to-end ownership of SoW documentation, ensuring updates to scope and pricing are reflected promptly.

Governance Awareness

Flag any out-of-standard scope or pricing trends observed during drafting to the Manager for review.

Stakeholder Support

Respond to internal scope and pricing enquiries from deal owners, escalating exception cases as appropriate.

Collaborate with Global Product Owners (GPO), Portfolio Managers, GPNM on local partner capability and fee structures.

Continuous Improvement

Contribute to process improvement initiatives within the Service Governance function

Requirements

Working Experience

●      3–5 years of working experience in a professional services, accounting & tax /payroll / entity management or commercial support environment.

●      Prior exposure to contract management, scope documentation, or pricing/commercial analysis is an advantage.

●      Exposure to multi-country requirements is an added advantage.

Qualifications

●      Bachelor's degree in Business Administration, Human Resources, Finance, or a related field.

Language

●      Proficiency in English (written and spoken).

IT Skills

●      Proficiency in Microsoft Office 365 including Excel, Word, PowerPoint, SharePoint, and Teams.

●      Experience with Excel macros is an advantage.

●      Familiarity with Confluence or similar documentation and knowledge management tools is an advantage.

●      Experience with pricing tools, ERP systems, or CPQ platforms is an advantage.