CS Representative

We are currently looking for native German speakers with Spanish B2 to join an international Customer Support project within the Banking Sector in Spain. This is a great opportunity for candidates who are looking to build an international career in customer service while enjoying life in Madrid or Valencia.

The position involves supporting German-speaking customers through phone, email, and chat. The selected candidates will assist clients with general inquiries, front desk incidents, account-related questions, and customer support requests while ensuring a high level of professionalism and customer satisfaction.

The company offers a stable and dynamic multicultural working environment with long-term career opportunities and professional growth. Candidates should be comfortable working in a shift-based operation and communicating with customers across different channels.

Requirements

• Native-level German
• Spanish level B2 or higher

• English level B2 or higher
• Strong communication and interpersonal skills
• Customer-oriented mindset
• Comfortable working via phone, email, and chat
• Previous customer support experience is considered an advantage

Benefits

• Permanent contract after the initial 3-month temporary contract
• Annual performance bonus on top of the base salary
• Paid training from day one
• Stable long-term project within the Banking sector
• International and multicultural work environment
• Career development and growth opportunities
• Opportunity to work in Madrid or Valencia, Spain
• Different shift options available
• Night shift option available in Madrid
• Professional experience in customer service for the German market
• Modern office-based work environment
• Full training and onboarding support provided by the company
• Opportunity to improve communication and customer service skills in an international company