Customer Advisor

Looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and dynamic capitals? Join a leading customer support team in Sofia, Bulgaria, supporting a prestigious Swiss telecommunications company.

The position is on-site from our office in Sofia.

 German-Speaking Customer Support Advisor, you will assist customers of a leading Swiss telecommunications provider, delivering outstanding service while identifying sales opportunities and maximizing customer satisfaction.

• Provide customer support via inbound calls
• Analyse and resolve customer inquiries
• Provide information on administrative and technical topics (products, billing, etc.)
• Perform updates in internal systems
• Escalate issues or calls to other departments when necessary

Requirements

You are the one we’re looking for if you have:

• German language level C1 is mandatory
• Customer-oriented mindset and approach
• Excellent organisational and communication skills
• Good knowledge of MS Office
• Willingness to work in shifts (9 a.m. – 10 p.m.) including weekends

Benefits

• Competitive Salary Package

• Base Salary + Training + Tenure Bonuses offered

• Billing Skills Bonus

• Unlimited Sales Bonus

• Possibility to work in hybrid model

• Additional Benefits

• Monthly meal vouchers

• Private health insurance

• Fully covered Multisport card

• Structured onboarding and continuous learning

• Long-term career development opportunities