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Helpdesk Associate

Nttlimited · Guadalajara

Posted 1 Oct 2026

Advertised as “Helpdesk Senior Associate - Potuguese”

BranchFactor Summary

The original posting with the fluff stripped out

Management level: Individual contributor
Employment: Remote

Compensation

No salary listed for this role.

Role speciality

IT Help Desk SupportTechnical Support

Useful technologies

MS Office

Original posting

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate-Portuguese to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Senior Associate PORTUGUESE - Full Time

Location: Remote (candidate MUST LIVE IN GUADALAJARA)
Requirements:

• Availability to work 45 hours per week

• Advanced Portuguese and Spanish

• Looking to work in IT Environment

• 6 months of experience in Customer Service

Which skills are in demand for this role? →

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We Offer:

• Competitive salary

• Grocery Tickets - 12% of base salary
• 30 days of christmas bonus
• 12 days of vacations • 50% Vacation bonus • 5 personal days per year • Medical insurance (You and your family) • Life insurance• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Activities
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments • Answer technical support calls providing and escalating to other support groups • Provide support based on email generated requests or reports • Document troubleshooting steps and detailed description of the customer incidents and requests • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Helpdesk Senior Associate - Portuguese

Which skills are in demand for this role? →

More openings like this

Business Support AssociateNttlimited · Coimbatore, TN, IN Helpdesk AssociateNttlimited · Guadalajara, JAL, MX Customer Care AssociateNttlimited · Quezon City, QUE, PH Customer Care AssociateNttlimited · Manila, 00, PH See all Customer Support & Call Center Operations openings →

Sourced from successfactors · original listing

Helpdesk Associate at Nttlimited — BranchFactor