Customer Service Operator
Posted 5 Jan 2021
Advertised as “Customer Service Operator - Swedish Speaker - Lisbon Portugal”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Contract
- Full-time
No salary listed for this role.
No unique specialisation
Our client born from Evolution IT Solution, working in Business Process Outsourcing and currently working on an exciting new Project! Their work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to them, which is why they offer their team members opportunities to develop and advance professionally and personally.
ABOUT YOUR ROLE:
✓ Provide an excellent customer service from day one
✓ Assist with client’s queries & issues regarding the brand you are representing
✓ Manage clients’ portfolios & keeping track of all information - Ensure a positive experience throughout the customer’s journey
✓ To be the point of contact before and after purchases (payment questions, modifying delivery dates, handling requests and complaints)
✓ Outbound calls and e-mail service
Requirements
WHAT WE EXPECT FROM YOU:
✓ Level C1/C2 or Native Swedish
✓ English knowledge (to make sure you keep up with training and working communication)
✓ Well organized and proactive
✓ To act with integrity and ethically
✓ To be a Team player
✓ A positive attitude and motivation to face new challenges