Process Leader

As a market-leading credit management company, our client has wide-ranging expertise in debt collection services, and does business in 24 countries in Europe plus Latin America with more than 10,000 experienced employees. Being a role model company within the industry and have both the opportunity and responsibility to set new standards and change the way people perceive credit management.

Being on a large transformation journey, our client is working on transforming and developing global back-office processes for all countries it operates in. As a Process Lead, you will become part of the team in Greece, shaping ways of working by helping their global and local organisation to implement the new working environment.

You will become part of a diverse team supporting and driving transformation towards new ways of working.

Your responsibilities will include:

• Actively participating in the discussions with stakeholders and development teams
• Evaluating business requirements, defining as is and to-be business processes
• Translating business needs into system features, user stories, testable acceptance criteria and tracking the progress of delivery
• Ensuring solutions meet business needs and requirements
• Configuring system, testing, documenting, and communicating results

Requirements

About you:

• Experience in business requirements’ analysis and translation into system features
• Communication and documentation skills that enable clarity for the development teams
• Native Greek and strong English language skills (both oral and written)
• Agile mindset, ability to adapt to fast changes
• Debt collection knowledge and Stakeholder management
• Knowledge of JIRA and/or Confluence and BPMN

Benefits

What we offer:

• Hybrid work arrangements allowing to combine work from home and office (within Athens region)
• A flexible workplace providing more freedom to get the job done while managing the responsibilities of life
• Culture of learning for individual career development and growth opportunities
• Community driven environment where your experience matters
• Full onboarding guidance to settle in comfortably
• Rewards and recognition for individual contribution
• Competitive and experience based salary range
• Benefit package, including healthy environment, insurance, team building & sport activities etc.

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